Frequently Asked Questions

Everything you need to know about our specialty beans and brewing.

How long does shipping take for fresh coffee beans?

We roast our beans in small batches to ensure maximum freshness. Orders are typically processed within 24-48 hours and delivered within 3-5 business days via standard shipping.

Can I return coffee if I don't like the taste?

As coffee is a perishable food product, we cannot accept returns on opened bags. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.

Are your coffee beans ethically sourced?

Absolutely. We pride ourselves on sourcing 100% specialty-grade Arabica and Robusta beans directly from farmers who are paid above Fair Trade prices to ensure sustainable livelihoods.

Do you offer pre-ground coffee or only whole beans?

We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes including Espresso, Drip, or French Press to suit your brewing method.

How should I store my coffee to keep it fresh?

We recommend storing your beans in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture can compromise the delicate flavor profiles of the roast.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.